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Project Manager

  • Location

    Stockport

  • Sector:

    Project Manager

  • Job type:

    Permanent

  • Contact:

    Victoria Pearce

  • Contact email:

    v.pearce@volcanic.co.uk

  • Salary high:

    0

  • Salary low:

    0

  • Published:

    8 months ago

  • Expiry date:

    2017-06-15

  • Consultant:

    #

You will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.

Responsibilities

Project Management - Responsible for:
-  Operate as the lead point of contact for any and all matters specific to client deliveries allocated to you by the Programme Manager
-  Build a good customer relationships
-  Ensure the timely and successful delivery of websites according to client needs and objectives
-  Assist with issues escalations as needed
Training & Knowledge Base - Responsible for 
-  Delivery of training courses
-  For ensuring the maintenance of training material (not necessarily doing)
-  Maintenance of the Knowledge base

Requirements
Forecast. track key account metrics
Demonstrate the ability to communicate, present and influence credibly and effectively at all levels of the organization
Experience in delivering client-focused solutions based on customer needs
Proven ability to manage multiple projects at a time while paying strict attention to detail
Excellent verbal, listening, negotiation and presentation skills
Provide customers with platform insight and support/arrange training as required
Knowledge of Volcanic’s security policies
Knowledge of the platform roadmap, systems and associated services
Detailed understanding of ISO9001 and compliance with the LIVE system.


Key Measures

Delivery of client projects on time and budget
Show a deep understanding of the knowledge base 
Appropriate understanding of the platform and its benefits
Up-to-date and relevant training and learning materials
Achieve a net promoters score of 7 or above
Complete all personal development plans in a timely manner
Ensure all reporting activities are completed in a timely manner